Lens upgrade service

Choose Your Frame Type

Select the frame type that matches the glasses you are sending to us. You will then be taken through the lens selection process.

Registered optician Every order is professionally reviewed.
Existing lenses measured Leave your current lenses fitted.
Current prescription Upload through LensAdvisor or email later.
Tracked return Returned using Royal Mail Tracked.
Typical turnaround
Single vision 5–7 working days
Varifocals 7–10 working days

Turnaround begins once we have received your glasses, current prescription and any information needed to complete the order.

Secure Royal Mail Tracked return included

Get started

Which type of frame are you sending?

Our online service is currently available for suitable full-rim plastic and full-rim metal frames.

Before you order

Please check your glasses meet these requirements

Your existing lenses are needed so we can take important fitting and centration measurements from glasses you have already worn successfully.

Existing lenses remain fitted

Please do not remove the lenses before sending your glasses.

Previously worn successfully by you

The glasses must have been worn comfortably by the person placing the order.

Current prescription required

Upload it through LensAdvisor or email it after ordering.

Frame in suitable condition

The frame must be free from cracks, significant damage or obvious weakness.

Simple and secure

What happens after you choose your frame type

1

Choose your lenses

Select your prescription lens options through LensAdvisor.

2

Send your prescription

Upload a current copy or email it after placing your order.

3

Pack your glasses securely

Place them inside a protective case and put the case inside a sturdy outer box.

4

Tracked return

Once completed, your glasses are returned using Royal Mail Tracked.

Not sure?

Send Scott a photograph before ordering

Send a clear photograph of the front and side of your glasses and Scott can advise whether they appear suitable.