Privacy policy
Privacy & Cookie Policy
At Burghley & Co, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with our services in the United Kingdom, United States, or other supported regions.
Your information is never sold and is used only to fulfil your order, provide customer support, meet legal obligations, and improve your experience.
We process personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where relevant, applicable international privacy obligations.
Who We Are
Burghley & Co Eyewear Ltd (trading as Burghley & Co) is the data controller responsible for your personal information.
Burghley & Co Eyewear Ltd102 Kesteven Road
Stamford
PE9 1SS
United Kingdom
Information We Collect
We may collect the following categories of personal information:
- Contact details (name, billing address, delivery address, email address, telephone number)
- Order information (products purchased, order history, shipping preferences, returns history)
- Prescription information (where provided for prescription lenses or optical services)
- Payment information (processed securely by payment providers; we do not store full card details)
- Device and website usage data (IP address, browser type, cookies, analytics data where consent applies)
- Customer service communications (emails, enquiries, support requests)
Prescription information is handled with additional care and used solely for order fulfilment, optical services, aftercare, or where legally required.
We do not knowingly collect personal data from children under 16 years of age.
How We Use Your Information
We process your personal data only where a lawful basis applies, including:
- Contract – to process purchases, payments, shipping, prescription services, and customer support
- Consent – for marketing emails, SMS, and optional cookies
- Legal obligation – for tax, customs, fraud prevention, and regulatory compliance
- Legitimate interests – to improve our website, prevent misuse, enhance security, and operate efficiently
International Orders & Customs Data
For international orders, including USA shipments, certain customer information may be shared with shipping providers, customs brokers, or tax processors where required to complete delivery, calculate duties, or comply with import/export regulations.
This may include your name, delivery address, order value, and product classification details.
Data Sharing
We do not sell your personal data.
We may share your information with trusted third parties where necessary, including:
- Shopify (our ecommerce platform)
- Secure payment processors
- Delivery and courier providers
- Optical laboratories, glazing providers, and lens manufacturers
- Customs, tax, and shipping compliance providers for international orders
- Analytics, advertising, and remarketing partners (such as Google and Meta, where consent applies)
All third parties are expected to process your information securely and in accordance with applicable data protection laws.
Where personal data is processed outside the UK, appropriate safeguards such as Standard Contractual Clauses or equivalent legal protections are used where required.
Marketing Communications
We will only send promotional or marketing communications where you have opted in or where otherwise permitted by law.
You can unsubscribe at any time using the link provided in our communications or by contacting us directly.
Your Privacy Rights
Depending on your location, including the UK or certain US states, you may have rights relating to your personal data, including:
- Access to your personal data
- Correction of inaccurate information
- Deletion requests where applicable
- Restriction or objection to certain processing
- Withdrawal of consent
- Request for data portability where applicable
- Complaint to a relevant supervisory authority
UK users may contact the Information Commissioner’s Office (ICO): www.ico.org.uk
We aim to respond to valid privacy requests within applicable legal timeframes, typically within one month.
Data Security
We take appropriate technical and organisational measures to protect your personal information, including:
- Secure payment gateways
- SSL encryption
- Restricted internal access controls
- Secure third-party ecommerce infrastructure
- Fraud monitoring and risk management tools
Data Retention
We retain personal data only for as long as reasonably necessary for the purposes collected, including:
- Order and tax records – up to 7 years
- Prescription and aftercare records – up to 5 years
- Customer service records – as reasonably required
- Marketing data – until consent is withdrawn or data is no longer required
Data is securely deleted, anonymised, or minimised when retention is no longer necessary.
Cookies
We use cookies and similar technologies to ensure our website functions correctly, improve performance, personalise experiences, and measure marketing effectiveness.
Types of Cookies We Use
- Essential cookies – required for website operation, checkout, and security
- Analytics cookies – to understand visitor behaviour and improve website performance
- Marketing cookies – for advertising, retargeting, and campaign performance measurement
Your Choices
When you first visit our website, you can accept, reject, or manage non-essential cookie preferences in accordance with applicable consent requirements.
You may also adjust cookie settings through your browser or device preferences.
Cookie consent tools may vary by region to reflect applicable privacy laws.
Third-Party Services
Our website may contain links, integrations, or embedded services from third parties. We are not responsible for the privacy practices of external websites or providers.
Changes to This Policy
We may update this policy periodically to reflect legal, operational, or technological changes. The latest version will always be published on our website.
Contact
For privacy, data protection, or cookie enquiries: hello@burghleyandco.uk